Neptune Society California Locations

Ana Hernandez and the staff at the San Pedro, CA location handled my wife’s arrangements with the utmost professionalism and accommodation. Thank you again to everyone for your patience, help, and understanding. They returned my many phones calls promptly as I live in Las Vegas and my wife who was in long-term care passed away in California. They were nice enough to have my grandson pick up some of her ashes and bring them to his mother (my stepdaughter) and mail the rest to me in an urn which I have received as I have trouble driving a long distance. Excellent customer service. Both of my parents were handled by The Neptune Society. I had prepaid my wife’s arrangements. I have made prearrangements for myself. Of course, I highly recommend The Neptune Society. Thank you again.

I prognosticated to arrange for my death for a long time, but meeting with Mr. John Yang
Alleviated my concerns.  He not only was knowledgeable and professional in our
Meeting addressing issues I did not think of, but through his friendly outgoing
Personality made the process easy, and I am relieved to have made they arrangements.

I highly recommend!

A great company providing a much needed service, before the need arises.

My brother passed away unexpectedly. I called the Neptune Society. Debby Morrowhelped me take care of his last arrangements. Everyone at the West Covina officeholders so very nice and helpful.

Sophie was the best. I referred a friend to her who also purchased. I highly recommend Neptune Society. My first experience was a year ago when my Mother-in-law passed away. She has purchased this before and made the experience much less stressful since the arrangements were already made.

My parents made the arrangements with Neptune Society before their deaths. My father passed 12 years ago and everything went very smoothly. This year my mom passed so I directly corresponded with Alicia Jones. She handled everything and even hand-delivered my mother’s ashes and the death certificates to my front door. She had offered to do that on her way home from work. It was very kind and so very much appreciated. My husband and I are going to make our arrangements with Neptune Society.

I sent in the postcard and as I had already felt the need to take care of this, Mr. Black was able to quickly put together a package and a payment schedule that worked for me. It was in fact a no muss, no fuss procedure for me – thank you!

After my aunt passed away, Neptune Society was on top of everything that was required immediately. Jerry Moses was my contact, and he was extremely helpful and empathetic, sharing his own personal experiences with what I was going through. While things are more difficult because of COVID, Jerry remained within easy contact and made the whole process stress-free.

Everyone was very helpful and guided me through the process of losing a loved one. The process was seamless and the communication I received was outstanding.

Eric at Neptune Society made the tough time after our beloved mother Ingrid’s passing just a little bit easier. He gave us the reassurance and attention we so needed and was always easy to reach when we had questions. Thank you Eric for being there for Mom and our family. Ralf B.

Our mother died suddenly, on a Saturday night of a long MLK weekend. Neptune Society came through very quickly and was able to pick her up and take her to a refrigerated storage area within a couple of hours of calling them. They were very courteous, professional, and respectful. Alicia Jones, the funeral director at the Sherman Oaks office was also very courteous and prompt in all her communications. She understood our desire and need to have our mother cremated quickly for our belief in a quicker release and detachment of a spirit from the “material” realm once the body is cremated. She pushed through our needs and got it done quicker than other stories we heard from others in similar situations. Alicia was a delight to work with and very comforting. She was always thorough and detailed in her email responses. She disclosed upfront what was within and beyond the scope of her capabilities, like obtaining the final Death Certificate in a Covid-restricted environment. She did not push for any additional services but when asked, she gladly provided a list of related service providers, like scattering services outside of LA County. Alicia embodied all that a grieving family would need. My brother Michael and I would certainly recommend her.

Mary was very compassionate and knowledgeable. We appreciated her expertise and attention to detail.

Found the experience very rewarding. The rep from my area was very nice, polite, knowledgeable, and did not apply any pressure. He was very understanding and took what I said to heart. He even had a sense of humor. Was able to understand the plans (Rep explained them to me in a simple language) and found that I could make the plan that suited me the best. Would recommend looking into Neptune’s plans along with others, but you will find that Neptune’s plans make better sense. Might be a bit more costly, but well worth what you get.

My father passed away and it was unexpected. Neptune took every effort to make sure I was kept advised. They called me immediately when I called them and they called me EVERY WEEK after. If I leave a voice mail my call is immediately returned the next day OR an email is sent regarding the message I left. I highly recommend Neptune Society! KELLY HAMAN, Services MGR is PRICELESS and made me feel like she was a part of MY family!

My experience with the Neptune Society has been very positive, in spite of the very sad circumstance of losing my only brother. From the first call to the Sherman Oaks office to the assignment of the Funeral Director, Lauren Azuremare, and her Team, I was treated with the utmost respect and kindness. Lauren has held my hand throughout this difficult process, by always responding to my e-mails and/or telephone calls. All my questions or concerns have been addressed and resolved. Although we are still awaiting the cremation process and response from the U.S. Army on my brother’s military records, I am confident that every detail has been given the best care. I am most grateful to Lauren and Team for their continued support. Thank You!

I decided that I needed to take care of my final “resting” place issues. 🙂 I had decided some time ago to use the Neptune Society and found out that a few of my friends had done the same. It was very easy to do and fairly inexpensive as well! It was especially easy doing this during the Covid shutdown.

Fine, felt liberated taking care of the awkward reality of death tasks.

Extremely efficient and streamlined process. Eric Black was frank, knowledgeable, and to the point as far as my needs were. It saved a trip to Santa Barbara. Very pleased with the service and proud of myself for controlling my own matters. Thank you.

They were great. At a hard time, they were there for me.

Everyone at the Neptune Society was thorough and very sensitive to my needs. They were very patient with me when it came to educating me on the process and then making final arrangements. I felt I made the right decision for my husband, and I will be making the same arrangements for myself.

I want to share how very pleased and thankful for all of the work and time that Mariano Munoz, spent during the process of preparing the paperwork and all that is involved, in my husband’s cremation. Mariano was pleasant, thoughtful, kind, and understanding. He always had a happy comment, which made each of us laugh, and that was good, during the sad and difficult time, of my husband’s passing. Mariano, was thorough, caring, and made every effort to make sure everything was completed and in place in a timely manner. I thank Mariano for all that he has done. Exceptional and very professional. Thank you, Mariano.

Mariano was thoughtful, patient, and kind. This is exactly what my sisters and I needed as we grieved the loss of our mom while trying to work through the details of the cremation. There were a few small glitches of texts not received or forms not clear. But each time we were met with quick and easy fixes from Neptune’s kind staff.

Thanks to the Neptune Society and their staff for all they did for me and my family. All the arrangements for the cremation and service for my father went extremely smoothly and very quickly. Ana and Elizabeth were great and their help was above and beyond.  I would recommend  Neptune to anyone seeking to honor a loved one. Thanks to All involved.

My sincerest thanks to Neptune Society, Sherman Oaks, for caring for the remains of my mother. Their staff is kind, patient, and assist you every step of the way during a difficult time. A special thank you to Alicia Jones, she is incredible.

Val helped me through the process and she helped me schedule a viewing. Very easy and fast. Daisy greeted me to pick up my mom’s ashes and really listened to me and it meant a lot for someone to be there for me and listen to all the things that I’m going through, without judgment I was able to vent. Daisy and Val were such a great help and guide through this sad time. Very grateful. We received my mom’s ashes in such a short time and we were able to bury shortly after she passed.

The Neptune Society has made an incredibly difficult process almost effortless and stressless. Thank you for your caring assistance.

I’m happy I’ve got this taken care of. Carmen with Neptune Society was wonderful, she patiently explained my options and cleared my concerns, she helped me get it all set up, pricing is more than comfortable, the added peace of mind that arrangements are taken care of and family will not have to deal with this or try to guess what I would have wanted and make unnecessary expenses. I have what I need, more importantly, what I want. My final plan is my plan. Thank you Neptune Society and thank you, Carmen. Rick

I had to work with this office this summer. I was pleased with the way the gentleman handled everything and the kind and professional way I was treated by management. Thank you for your thorough explanation of the laws and regulations surrounding the situation. You’d very know until you have to use their services…

The Neptune Society salesman was professional, thoroughly informative, friendly, and confident in his product. I felt completely satisfied with my decision to take the responsibility of handling my end of life arrangements with NS after the phone call. The online contract signing process was easy. I wholeheartedly recommend Neptune Society.

My husband and I purchased Neptune Society plan a couple of years ago. When my husband passed, in July 2020, Daisy was my contact. She was very compassionate, especially as we picked up my husband’s remains. Our son and daughter-in-law were so impressed that they also purchased a plan with Neptune.

I cannot say enough positive about the Neptune Society, based in Sherman Oaks. Even though my parents had made their final arrangements with the Neptune Society years ago through the Orange County branch, Wendy at the Sherman Oaks branch got all the arrangements pulled together and made every step of the process simple. The day my dad passed, they came out and could not have been more kind, considerate of all our feelings (there were several people there), respectful and professional. In the days that followed, they got me copies of the death certificate, followed up to see how we were doing, and sent weekly emails addressing the various stages of grief, which were immensely comforting. My appreciation goes out to Wendy and Elizabeth for all their help before, during, and after my dad’s passing. I highly recommend Neptune Society!

Very good communication from everyone here. They were kind and caring and went above and beyond to help in every way.

From the moment I called, on a Sat @4am, they took care of everything.  The person I talked to helped me so much when the nursing home kept telling me I had to get “the body” out within 4 hrs!  I was called at 3:30am on a sat am where this was not expected!  Carlos was a blessing.  He listened, was understanding, compassionate, and HUMAN!!!  I missed a couple of his calls, but he understood that I finally got some sleep.  Money wasn’t even the first thing discussed.  I’m so thankful that I knew to call them, since we had used them for my Dad a few years ago.  Please keep this in mind, should you ever be in the situation I was in at the nursing home with them pressuring me!  Carlos, thank you so much for making the hardest and most painful time in my life so much easier.  It was one thing I didn’t have to worry about!  I can’t recommend Neptune Society enough if you have to go through this.

The staff and everyone there was amazing during a very difficult time. Thank you Neptune society!

I was referred to Neptune Society by a friend, Being prepared for funeral service was not a bad idea. Of course, like many others never thought about being affected by a pandemic, when the call with the sad news was received and the question “what are the funeral arrangements that you have”? (The fact that we couldn’t see our loved one, was  devastating), It was easy to give the telephone and contract number for Neptune Society, it also gave us peace of mind knowing that our loved one was going to be treated with respect and care. Neptune Society,  acted at the moment they’ve received the call, keeping me informed, taking care of all legal issues, the family did not have to worried about anything but having the needed time for healing. The service received was excellent. Thank you for caring!

Had a good experience with Neptune Society (Sherman Oaks).  Sergio explained everything, was on-time for our initial meeting, was responsive to text messages, and he (or his office) followed up after my mom’s recent passing.  They even got 3 death certificates from the LA Coroners office downtown.  Death is a traumatizing, jarring, and a sad experience, but Neptune honored our feelings and did not add to the stress.  My mom was cremated and sent to Riverside National Cemetery as promised.

I cannot say with enough praise how happy we were with Neptune Society when our Uncle Jack died 3 weeks ago. He had been receiving home hospice care at his assisted living facility. On the morning he passed away, the hospice staff made the call and all arrangements were made and carried out the same day. It was such a relief to not have to deal with those details in the midst of our sorrow at losing him. His pre-arrangement was over 25 years old and we had a worry that might cause a delay or a hiccup. But all went smoothly. We received a call the very next day from Neptune’s Debbie Morrow, and she did a thorough and thoughtful interview to finalize all the paperwork information needed. It is now 3 weeks later and we have received the Death Certificate, they even notify Social Security for you. Thank You, Neptune Society. In our minds, you take the burden off the shoulders of the grieving family and make it possible for them to remember and celebrate their loved ones. Paul and Peggie N. Granada Hills, CA

I am so surprised to see so many negative reviews since my experience was exceptional.  My mother passed away from Covid19 on May 24th after a lengthy battle with Parkinson’s’ Disease.  We had prepaid arrangements with Neptune Society and the hospital she passed away at are the ones who called them and made notification to have my mother picked up.  Within a day I received a phone call from Sergio Montano who was my contact there for the entire process.  He was awesome and so helpful during the most difficult of times.  During my first call with him, he explained every detail of what the process was going to be.  Anytime I called or email him, I received a response almost immediately.  On the day my wife and I went to pick up the ashes and death certificates, he was so kind about it all, it was just what we needed at the moment.  He even split the ashes for me so my brother and I each get a portion when it’s something that I could have done on my own… So from start to finish, my family and I were very pleased with the service we paid for.  And Sergio’s compassionate personality made a very tough situation just a little bit easier.  For that, we are very grateful and recommend this location to others…

I thought that Neptune and their staff were incredible. It took the stress off of me when my husband passed. I also have Neptune and would recommend it to anyone. Hospice called Neptune and they arrived within an hour. They filed all the paperwork and permits. Their Staff particularly Marissa and Elizabeth were particularly helpful and provided us with all the information, we needed and gave us all options. I would highly recommend it as they made a challenging time as easy as it could be. Regards- Sue W.

They helped tremendously when my Dad passed away and reached out and checked on me after everything was said and done I appreciate their kindness and professionalism during my tough time.

I had the pleasure of working with Sherre Cook for my planning needs. Sherre handled all (and there were many) of my questions and took the time to completely understand my needs before directing my service selection from Neptune Society. I have had a lot of experience with Customer Service and I have to say, especially in light of the nature of this service, she is a true professional and an overall great person to work with.

I highly recommend Neptune Society.  A prepaid, pre-planned cremation/funeral arrangement is the most thoughtful gift you can leave your loved ones.  My plan was purchased via payment-plan in 2005.

Purchasing the Travel Protection Plan has assured me that wherever I die around the globe, cremation will be carried out and ashes returned to my children.
Staff are compassionate and knowledgeable and take the time to go the extra mile.  Updating records, a lot of information needed updating and new cards obtained.  This was done with the new cards being mailed to me in Australia and to my children, now adults in the US.

My loving husband had purchased his plan through Neptune Society several years ago before we were married and passed away in October 2017. He did not want me to be stressed with having to make the arrangements when he knew that I would be fraught with grief. Thank you to the staff at the beautiful Sherman Oaks office, as they were courteous, respectful, and thorough. I intend to purchase my own plan with them as a loving gift for my daughters. Sincerely, Dianne

When my mother passed away a few months ago, all I had to do was call the Neptune Society, give them her member number, and they sent a nice young man to pick up her body at home within a couple of hours. The young man explained what would happen next and walked us through the process, making this difficult process so much easier…thank you!

Kathrine Lowe and Neptune Society were my right and left hand when my husband of 51 years passed away last July 2019. everything happened so fast, and Kathrine was there to guide me and also made it possible to see my husband one more time. I can highly recommend Neptune for everybody, especially if you alone later in life, you are taken care off and you don’t have to worry about anything. I know I’m being taken care of when my time comes, no fear …nothing … just relief that everything will be fine.

I am so glad my father prepaid for my mother to be cremated and have her ashes scattered at Pt. Furman in San Pedro, CA…my father and I went on a large boat and had a small ceremony and scattered flowers and took pictures…my mother loved the ocean.
Now, my father passed away on Jan. 21, 2020 and I was at peace knowing that my father’s ashes were also scattered at the same point…
someday I will be there too. It is peace of mind to know how caring these people are in taking care of and respecting the burial process. I am all alone in handling my dad’s affairs as I am the last living relative…I look forward to getting their 12 weekly free emails of helping me to deal with the loss of both of my parents.

At a time of grief and having to make decisions about a loved one who just died, the Neptune Society was there for me and my family.  My husband died on a Saturday and by Monday morning, I was working out the details with Wendy Moreno, who was patient, compassionate and walked me through the options.  The day we scattered his ashes at sea was exactly what my husband wanted.  The experience was peaceful and beautiful and there was a sense of closure for all of us.   Wendy took care of the paperwork and the details and we didn’t have to worry about anything.  I would highly recommend the Neptune Society Sherman Oaks. Thanks, Wendy.

My sister and I walked into the Neptune Society office, without an appointment, to inquire about their services. We were lucky enough to have Kelly Haman available to assist us. Ms. Haman inquired as to what services we were interested in, she explained what services Neptune offered and gave us time to discuss our wishes. At no time did Ms. Haman try to sway our decision. She was pleasant, respectful and professional throughout our dealings with Neptune. She continued to be available to answer our questions after they completed their services we selected. Ms. Haman not only met but exceeded our expectations. I highly recommend the Neptune Society West Covina office.

Debbie Morrow and her staff are awesome. They were wonderful during a difficult and stressful time. They were helpful, compassionate, and caring. I can’t say enough good things about them.

Kelly and her staff at the West Covina office were very helpful in taking care of our Mother’s Final arrangements and keeping us in the loop of the sequence of events that lead to her final resting place.

In times of great loss and a broken heart, Neptune Society comes through… no one wants to think about or deal with the loss of a loved one…Kelly Hamon at the West Covina is a professional and a calm presence in a time of complete upheaval.  She knows the Veteran Association ‘s procedures and made the death in our family a chance for us to focus on our own grief and not the million little things that needed to get done. Kelly, you are an angel, truly! We are forever grateful for your company and your service!

This place and especially Joaquin Martinez has gone above and beyond to help us during this difficult time. He was great with communication and getting back to us on things in a timely manner.  Thank you

My mother in law contacted Neptune back in the ’90s to sign up for her arrangements and paid in full. She passed in November 2019. We contacted Neptune they came out within an hour of calling them. Very professional and curious men that showed up. All my experiences with Neptune has been nothing but excellent. Kristina Woody has been the best. She has helped me and kept me informed of ALL the processes that needed to be done. She calls and gives me updates. Great customer service. Even though my mother in law paid in full years ago, they held to that contract and the only things I had to pay for were the death certificates if I wanted more. I highly recommend this company for your loved ones. Thank you!

I had seen some of the reviews and was really scared because my mom had already been taken to them prior to me reading the reviews. I told them I had read some horrific reviews and I didn’t want any problems. My representative Wendy assured me she would make sure everything was taken care of and that she would always be available for anything I needed. Wendy stayed true and I was totally satisfied with the service I received here. Thanks, Wendy!!

During one of the most painful and difficult times in life, my family and I were given comfort and care from The Neptune Society.  I am very grateful to Carlos Calderon for his kindness and generosity, and for taking care of everything so graciously in a time of grief for me and my loved ones.  I felt confident that my father was in good hands and everyone we dealt with at Neptune Society treated us gently and with respect.

My mom contacted the Neptune Society in 1997 to handle her remains when she passed. She recently passed on September 2019 at the age of 90. Her records were still available in the West Covina branch and everything was handled in a professional manner. Kelly Haman and her staff, while remaining sympathetic, went above and beyond in taking care of my mom. I highly recommend them.

The passing of my father was very difficult for my mother, sisters and I, although we were ready, it was still a very difficult process. Carlos Calderon at the Sherman Oaks office… helped us every step of the way. We were very fortunate that my parents decided to buy a plan for cremation a few years ago, as it was my fathers wish. The amount of care and patience that was shown was unbelievable. I am grateful for a friend who turned me onto the Neptune Society. Thank you, Carlos and the rest of the staff for helping us get my father remains ready for his celebration of life on time. You were all amazing and always available for questions and concerns. The Neptune Society handled every thing with delicate care and exceeded all our expectations to help us through this heartbreaking and difficult time. Thank you, Carlos, once again.

I am happy to attest to the time, attention, and care given by the staff at Neptune Sherman Oaks. There was a matter that arose following the signing of our contract; it was resolved quickly and with the utmost respect to the situation. I am grateful for the service provided, we had family in the States and overseas; Neptune took the time to make sure we had the proper paperwork to transport our mother’s remains.

When our older brother died in Los Angeles, my brother and I flew out there. We had made phone calls, sent emails and could not get any information. Then we met Sophia Garcia from Sherman Oaks. Not only did she comfort us, but she also made us feel like we were important and like we mattered. She went above and beyond what I feel was her job. I will never forget what she has done for me and my family. Thank You, Sophia!

My father and mother selected Neptune Society many years ago and we knew a little of what to expect before Dad passed away. We were also fortunate to have hospice care as well. Between the two, his end of life care was a blessing to us; the leaving it up to others was a huge help. I’m grateful I didn’t have to coordinate the details upon his death. It would have made things so much more stressful. The respect and kindness Neptune Society of Santa Barbara honored us with will not be forgotten. Thank you, Darrell, you kept the waters calm with efficiency and compassion.

When my loved one passed away in May 2019, I was a mess and it’s one of the most horrible periods I’ve had to deal with. All the team members I encountered through the process were super sensitive, so kind, and true professionals. Arrangement Counselor CARLOS CALDERON was no less than incredible — respectful, understanding, patient, accommodating, compassionate. He has made an overwhelming time and situation bearable for me in getting through it. My sincere thanks and appreciation!

Nicholas was very helpful with my Uncle’s cremation. It was a simple process and he walked me through and explained everything. I was always very impressed with their professionalism and respect.

Carlos provided excellent customer service. He was knowledgeable, helpful and considerate throughout. Plus, he called me before I called him to alert me when the Death Certificates were delayed by the issuer, which I very much appreciated! Thank you, Carlos!

My father passed away on May 2019.  This was one of the most difficult periods of my life and that of my sisters and my mother.  Carlos Calderon was assigned our file and he was terrific.  You always read conflicting reviews but we had a great experience.  My father was picked up within a couple of hours, the team was courteous and professional.  Any time I had a question, Carlos was readily available to help.  Losing a loved one is never easy. Fortunately, we had a great experience with Neptune Society.

Thanks Again Carlos for all of your assistance. I and my husband are very thankful. This is a hard time for him, but you made it much more bearable and he and I thank you. We will definitely refer anyone to you that we come in contact with that is having to face this unfortunate, yet inevitable situation.

Thanks Again.

Dear Carlos,

On behalf of our beloved Aunt Ann, we want to extend our deepest appreciation to you.

Your concern and helpfulness were extremely comforting to us as we endured the loss of our loved one.  Additionally, you stood by all that you committed to doing to see us through this heartbreaking journey.  Words cannot express our gratitude for the caring way in which you carried out Aunt Ann’s final wishes.

One last request – please share this note of thanks to your superior so that they can know how thankful we are to you.

Sincere thanks,

Michael and Linda C.

At a most painful time, the people at the Neptune Society brought me much comfort. When William and Nikki arrived to pick up my dad’s body, I was not ready to let him go as my son had not arrived yet.  They stayed with me with what seemed like a long time, allowing me to share stories and pictures of my dad.  We laughed and I cried.  They then left and returned 90 minutes later and I felt like my dad was leaving his home for the last time with the two most wonderful caring people.  For the paperwork, I worked with Carlos Calderon who also was so caring and conscientious.  Everything was handled professionally and with compassion. I  highly recommend these Neptune employees and services.

I cannot express enough the high level of professionalism, compassion, and respect that we received from the Neptune Society. Carlos at the Sherman Oaks office went above and beyond to provide comfort and peace during this most painful time. Thank you so much.

This is one of the hardest things we’ve had to do as a family. But Daisy helped us all the way through. We had a prepaid cremation for my mom but getting everything else together was easy with the help of Daisy. She was very knowledgeable, empathetic and generally an all-around nice person. Thank you so much, Daisy, for all your help! We really appreciate it!

I could not be more pleased with the heartfelt caring, concern, and wonderful service provided to my family during a very stressful and difficult time.  Specifically, I would like to thank Mr. Carlos Calderon for his deep level of caring and support.  He is a true asset to your office and a wonderful human being.  Carlos assisted with all of the details including coordination with the hospital and every other difficult step in the process.  This allowed me the freedom to take care of immediate family issues and grieve without the extra terrible stress of making dozens of phone calls and arrangements for the inevitable.

Carlos followed through with every detail and kept me informed all the way through.  I have nothing but praise for Carlos and the service your office provides.  Bless you, all.  Daniel C.

In a time of serious and tragic loss, there are very few things that can truly bring comfort. Sometimes you get a chance to speak about “What I want one day” and sometimes those tough decisions are made for you once your gone. Knowing that my father wanted to be cremated was difficult for us. We had never dealt with that before and weren’t sure where to start. We are so glad to have had Patrick walk us through everything step by step. The insight and information he had to share with us throughout the process left us feeling very comforted and with very little questions. Any questions we did have were answered very quickly and fully. 
Having someone in your home at a time when everything is fuzzy or foggy and you are still not sure you believe what you are doing…not always comfortable. That was not that case at all. The process was very smooth and we are so grateful to him for making things as easy as possible in the most difficult time. Thank you so much, Patrick and Neptune Society.

Patrick,

Thank you very much. You were a big help to us, whenever there was a question you was there to help us.

Thanks again, Jeannett

My Dad passed. He had done PRE need arrangements.
I’m so thankful. It went smoothly.  We paid extra to ride the boat for spreading ashes. It was worth it.
Thank you

I am very happy with the service I have received at the Neptune Society of West Covina. They have been very kind and helpful, informative and professional all the way through this difficult time.

After experiencing the respectful way my father’s passing was handled in 1998 my husband and I joined The Neptune Society.  When my mother passed away in March 2019 The Neptune Society and their Arrangement Counselor Kristina Woody from the Sherman Oaks office made a really difficult time easier with respect and compassion.

Kristina called me with the date the cremation would take place, I received the death certificates in a timely manner and have received a certificate showing the date and location at sea where my mother’s ashes were scattered.

I have nothing but praise for The Neptune Society and Kristina and have recommended them to family and friends who have asked about my experiences.

When my dad passed away it was a bit sudden. I had been looking after him and his affairs for a few years, dealing with the nightmare that is the assisted living racket. So when he died, I was confused (among other things) about what to do. A friend suggested I call the Neptune Society. So, I called the West Covina office which was very close to where he was living. They not only explained the process, but they also seemed to really care.
Needless to say, they handled everything perfectly. They were extremely patient as I organized his finances to pay for his cremation, not billing me while they waited, which most places do.
I highly recommend Neptune Society.

My parents had prepaid arrangements with Neptune Society. My father died in 2015 and my mother in 2016, both in the Los Angeles area. We made one call to the Neptune Society 800 number and they were there to pick up the bodies within two hours. It was extremely easy. We then completed the paperwork for cremation and purchased death certificates through the Neptune Society. I highly recommend the Neptune Society.

Carlos Calderon went above and beyond after my father passed to make sure we could have our service within a 2-week time frame.  We were trying to accommodate a family who was traveling from different states. He coordinated with the Cemetery (which is above and beyond his duties) to make sure the permit was written the way they needed it.  He sent me the Death Certificates in a timely manner so I could handle my father’s affairs. When I picked up my father’s Ashes he did not keep me waiting and he handled it in such a professional yet caring and pleasant way.  This is our 5th family member who has used Neptune in Sherman Oaks since the 1970s. I highly recommend them as did my father and grandmother before me. Thank you, Carlos, your top notch.

We had Neptune for my Mother, My Aunt, and now my husband who just passed away in Feb. We have received the highest possible service from everyone at The Neptune Society and I would and have recommended them to several friends. Thank you all. Sandra P.

When my sister-in-law died suddenly, she had no health insurance and had made no funeral arrangements. Her adult children, in their 20’s, were grieving and didn’t know what to do. Having had excellent experience with Neptune Society in the past, I contacted the Sherman Oaks office and got immediate information and assistance. Jennifer Robinson, in particular, was very kind, professional, and helpful. I was able to handle all of the arrangements for my sister-in-law with just one visit, accompanied by her children, to settle on the details. The remains and death certificates were supplied within the time frame we were promised. I would recommend the Neptune Society to everyone.

The Neptune Society was chosen by my father and mother years ago. My father passed in 2013, and my mother in Feb. this year (2019).
I was responsible for handling my parents’ affairs, and I can attest to the efficiency of The Neptune Society in handling our needs in both cases including the timely pick up of the remains.

Most recently, my contact was with Wendy Moreno who guided me through the process, and getting the info necessary to procure the death certificates; she got them into my hands very quickly and provided the information on the date and time my mother’s ashes would be available for dispersal. Wendy did her job, was considerate and thorough, and I appreciate the quality assistance she provided.

My aunt preplanned her burial with The Neptune Society years before her passing knowing it would simplify everything in terms of what to do at her death. Patrick Martin was exceptionally knowledgable, compassionate and professional in every way. And the followup calls and materials have been through.
Thank you.

Jennifer Robinson was incredibly kind and efficient! All my needs were met speedily, and with compassion! Thanks to her a painful process was completed with care and the answers I needed. She should be promoted or given a raise! God bless ALL at Neptune!

I want to thank Carlos Calderon for being so kind and caring during the process I went through of losing my grandma. He made himself available to help me and walked through the process of filling out paperwork and making it easy to know where to sign on the paperwork. He was also available to help me over the weekend and called to check up on how I was doing, losing my grandma was so hard but thank you so much for making it easier. Karen

My husband and I, fortunately, “signed up” for cremation services through This Neptune Society office several years ago.  He passed away rather suddenly last month in the hospital. Neptune took care of it all right from that time.  To have the responsive and professional organization at a time like this is invaluable – but it depends on the person that helps you.  I cannot thank CAROLYN SIMPSON enough for all she did – I actually don’t remember having to do anything.  She called if the information was needed and she called every few days to update us on the cremation, death certificates and more. My friends and family were so impressed that they’re looking at similar services.  CAROLYN is such an asset for this company that prides itself on personal service at a difficult time. We sincerely thank CAROLYN for her sensitivity and compassion, her expertise and efficiency.  THANK YOU NEPTUNE.

The West Covina Neptune Society was so gracious and caring to our family in one of the most difficult times we’ve ever faced. They went far beyond what their normal procedures would call for. My nephew was coming from where he was stationed in the Navy and when they arrived he hadn’t got here yet so they waited 3 hours around the corner until we were all done saying our goodbyes. Then they came back and they were so good to us. My husband and I just signed up For our end-of-life care because we wouldn’t trust it to anyone else. Thank you so much for taking care of our family for so many years.
Margie – Covina, California

They were very nice and helpful. Always available to answer questions. I would definitely recommend!

I appreciate the outstanding customer service that Nicholas and his staff provided on the recent passing of my Mother. The Chaplain and Boat Captain were professional and provided us with an opportunity to honor my Mother with compassion and respect.

Caroline at the Neptune Society in Sherman Oaks was very helpful and very considerate towards arcades Edwards concerning my Husband’s remains

I have known about the Neptune Society for decades, and I can say that their travel protection plan, in particular, was primary in my choice. My husband travels frequently for research and business, and I am relieved to know that if he should die abroad, I will be able to retrieve his cremains safely and securely. Knowing that our children will not be burdened with making last minute arrangements for each of us is also a great relief. The pricing of the complete service is very reasonable, the explanation of how the service works is very clear. The representative who helped us make these arrangements (Jonathan) was kind, respectful and very helpful in explaining the service package. Thank you for being there.

Darrell Collard and his team at Neptune Society made a very difficult time as easy as possible. The whole concept of Neptune Society is to feel like you have taken as much burden from your family as possible, and Darrell ensured that the concept was a reality for our family. I would recommend Neptune Society to everyone, and especially the respectful and genuine Darrell Collard. Thank you so much!

I’d like to thank the team at Neptune Society for handling my loved one with such respect and clear expectations in October. Having a pre-need plan made the process that much easier and fast, I don’t understand why some people or families complain when they have clearly explained the timeline and expectations for the process of a loved one passing. I will return very soon to bring my wife to arrange her policy/plan. Thank you Paul M. and team, you have my greatest respects and loyalty. -Charles D

I was treated with respect and they helped me with my loved one my brother with so much comfort. The manager Daisy was amazing and her staff to make sure all my needs were met and cared for. I’m truly grateful to Neptune Society.

I became aware of The Neptune Society when I found myself unexpectedly the guardian of an elderly couple who was my neighbors. After seeing how the Neptune Society handled their passing, I (along with my entire family of 7) signed up for their services. My mother passed away this past September 10, and from the removal of her remains to the delivery of her ashes, the Neptune Society has been nothing less than outstanding in service, helpfulness, professionalism, and most of all thoughtful customer service. I would like to give special acknowledgment to Nicholas of their San Pedro office in this regard. Everyone in my family was impressed with him.

Very good! They are very nice, kind and very prompt on letting you know things. When my grandpa passed away, July 5, they came right away and they were very very professional and kind. Very sincere, respectful and just amazing. Under the circumstances, I had to write this is sad, but they helped with the process and were kind during our hard time. Getting his ashes & death certificates were also very quick and Sophia was very good at updating us on the process. Thanks again guys

The Neptune Society is great. Our very special family member passed away, it was so very hard for all of our family. We got a hold of Carolyn Simpson too make the arrangements for our loved one, and she told us to be calm and that she would take it from here, and she sure did! Carolyn did a fantastic job for our family. She was so kind and loving with all of the details.
Sad to say, 6 months later, I lost my husband to a long battle with cancer.  Carolyn again took over and somewhat made it a little easier for me and our kids to get through this very very hard time in our family’s life.  Thank you, Carolyn, for all of your loving support

The Neptune Society came and picked up my husband and were very nice. Gave us to time to say goodbye. They were very helpful and gave me all the info I asked for in a timely manner. I have recommended them to others. It was an easy process.

I came to know Neptune Society when we were planning pre-paid cremation services for my parents. My dad passed away 7 years ago and that was my first, hands-on, experience dealing with Neptune Society’s promises. I have nothing but praise. Everything was handled very professionally and in a timely manner. Based on my experience, I now have my own pre-paid cremation services.

My experience with Neptune Society was wonderful from beginning to end during this difficult time for my family. The receptionist Charisma was always caring, gracious and polite. My Funeral Director Belinda Montenegro was the best, she guided me through everything step by step.  She always called right back every time I reached out. Sometimes I called three times a day. She was very patient with me. She made the whole process very comfortable. She also checked on us after the process was completed to made sure we knew she was there for us if we needed her.  Wonderful experience, thank you…

The services that we received from Neptune Society for our mother was outstanding. They provided sensitive and professional services during a very difficult time. Explanations and expectations were clearly communicated which lead to a smooth process. We are very grateful for their assistance and guidance, especially to D. Morrow. She showed utmost professionalism and we sensed her genuine caring in providing dignity for our mom. Thank you very much. We deeply appreciate you.

Funeral arrangements are not the type of thing one looks forward to. We had been thinking about the need to do this as we have gotten older and when we came upon the Neptune booth we knew it was time. The couple ahead of us was working on their arrangements after having used Neptune for the family. Their experience was positive and this was definitely a good testimonial. Brandon ** was very professional and made everything clear and simple. We and family now have a peace of mind that when the good Lord takes us home our arrangements on this earth are in good hands.

The staff at Neptune Society in San Pedro is professional, kind, and sensitive to the needs of families planning cremation and burial at sea services for grieving families. I had never had to do this kind of thing before and they took pains to make the process as easy and with as little stress as possible. Ana H. was particularly helpful.

On behalf of the Milazzo family, I thank you from the bottom of my heart for making a sad situation not only seamless but stress-free. For that, I can’t thank you enough. The phone calls you made,
the arrangement and rearrangement of appointments, your explanation of benefits and your empathy to our sensitive situation, made the experience allowed us to focus on what’s most important to us.

My mom died after a short illness and we didn’t have anything really planned. I was told about the San Pedro Branch of the Neptune Society and called them. Ana Hernandez was a wonderful help to us and told us all we needed to know.
When we went to retrieve her cremains the staff was wonderful. I highly recommend them to use in your time of need.

Thank you very much for the excellent customer service at this very difficult time of life.  I worked with Lawrence, and he was so very kind and understanding.  Lawrence was also very efficient and has good communication with me the entire time.

Thank you again.  I would recommend the Neptune Society.  Also, advise having things handled before you pass, that way your wishes are carried out perfectly.

A very happy customer.

The employee (manager) I dealt with in West Covina was sympathetic, courteous and very professional. Part of the meeting is to collect payment, yet she did so in a professional manner. She was very articulate with her speech and gentle in her manner.

My dad recently passed away in a nursing home after a lengthy illness.
After the Neptune Society was notified, they were there pretty quick to arrive and take him….which was a blessing.
When they got there to pick him up, they asked if he was a veteran. Because he was, they placed a flag over him as they wheeled the gurney out. Because he was ill and elderly, my father suffered so many indignities during his last few years and by placing a flag over him that way, it was as if it had all been restored. One small gesture meant the world to my family. It was unexpected, and SO welcomed.
During the haze of trying to settle into our new normal and figure out “what next,” the folks at the Neptune Society were nothing but helpful. Was it expensive? Sure, but it is a business after all. My parents definitely got their money’s worth. My mom didn’t have to jump through any hoops and was not inconvenienced in any way. It gave us so much comfort to know that everything was being handled professionally. Every “t” was crossed and every “i” was dotted thanks to Ana Hernandez and the folks at the Neptune Society.

Carolyn Simpson made everything so simple and easy for us during a very difficult decision. Any questions or problems we had she answered immediately and remedied any issues. We would highly recommend Carolyn for her professionalism and caring during one of the most problem trying times of our lives.

My experience with Neptune Society in San Pedro was EXCELLENT!  It was a most difficult time for us and Nicholas Kaneshiro was completely professional, compassionate and PATIENT with us!  My parents had pre-purchased services and when my Step-father passed away recently, I started the process with Neptune Society.  Every phone call between us was pleasant, timely and Nicholas explained everything that I needed to know and answered all of my questions (of which I had many).  He updated me during transport, the cremation itself, death certificates, etc. every step of the way.  I called him frequently and he was always thoughtful and helpful. Our family opted to go out on the boat for the ash-scattering…the crew was kind, attentive and very professional.  My Step-dad is a Marine, so Nicholas also arranged for the Marine Corps.Color Guard to play “Taps” and have a Flag-Folding ceremony to present to my family, at another service we had on a different date, at a private location.  It was beautiful and the best tribute and send-off that we could have had for my Step-dad!

Thank you to Nicholas Kaneshiro and Neptune Society for all that you have done for our family, in this time of loss and heartache.  We appreciate you!!!

I am extremely pleased and thankful for the way Neptune Society’s customer service handled my concerns. I had to send them a letter which they replied immediately, followed by a personal telephone call. The representative was very nice and helpful and resolved my matter to my entire satisfaction. I completely disagree with the negative comments I read. I highly recommend Neptune Society to anyone. Thank you very much to Neptune Society!

A little surprised at the bad reviews.  Our families experiences with the Neptune Society was 5-star service thanks to our customer service
representative Jennifer Robinson.  She was always available when we had questions and if a message was left she would call
back within the hour.  Even the girl who answered the phone was always kind and respectful. During our time there my daughter
had a meltdown and Jennifer was right there talking her through it.  We were informed of every step of the way through cremation,
death certificates, etc.  The Neptune Society was able to get our family through an unbelievably difficult situation.  Thanks again Jennifer.

All staff was extremely polite and helpful. Sensitive to the topic yet very professional. Thank you Charles, Darrell and Patty in Ventura for assisting me in retrieving my loved ones remains in such a rushed short notice. Due to the 101 closure I took the train to Ventura and although my plan seemed a little crazy everyone was very supportive and clearly understood how much it meant to me and my family. Thank you again on behalf of myself, my daughter and the rest of the family.

Thank you, Carolyn, for your help in time of need. Your compassion and your professionalism really did help me with dealing with the death of my loved one. Neptune is highly recommended. Thank you again

Thank you for everything that you did for me after my beloved husband passed away.  Each step, you were there and guided me without ever making me feel rushed and you helped keep my anxiety levels at bay.  Carolyn Simpson, you are a true gift!  My keepsakes are gorgeous and the ash scattering at sea aboard the Neptune II was somber, but a yet glorious day filled with family, friends and lots of love.  You have helped and comforted me in more ways than one.  Thank you!

My father purchased a plan many years ago, and unfortunately, due to the original office being sold, his paperwork could not be located. Mr. ** was amazing in dealing with this challenging situation. I would definitely recommend the Neptune Society – I was very impressed with the level of professionalism and care I received – Mr. ** was wonderful.

My experience dealing with Darrell ** of Santa Barbara over the past two weeks has been exceptional. He has been tremendously responsive and helpful in all dealings with my father’s passing. Not only is this remarkable by itself, but this all took place during the Santa Barbara/Ventura Thomas fire. Darrell never missed a beat in the midst of it all.

Bought the cremation services for end of life. Sonnie, the salesperson, knew the answers when we asked and was very pleasant during the whole process. It just made sense to go this route when the time is here. So much easier and cheaper also than the casket process.

I am very happy of my time with, Bobbi **. She was very kind, compassionate and she explained everything to me in a manner which was easy to understand. She answered all of my questions and concerns which was very informative.

Professional, courteous and reverent. Three characteristics of the Neptune Society in Ventura, that best describes my experience. When Neptune Society of Ventura, was contacted to start the preplanned arrangements for my Best friend Bill, they executed the process with dignity and care.

I was most humbled, for the seamless process overseen by Charles. He exercised personal care, of my friend, and followed through, with the family wishes. I had that sense of closure when Charles was there every step of the way.

It allowed me to have a day, of celebration and meditation, knowing Bill’s remains were handled with dignity and reverence.

There are no words that i can say, but a big THANKS. Neptune was so good with my love one, even when it was impossible, they made it possible . It was so important for me to have my love one with me asap because I was flying over seas and will I got to put my love one at rest in another country . Which made me so happy…i especially want to thank Debbie Morrow. She was with me through the whole process. This was very hard for me and my family. Thanks to her we got by, a day at a time. She is a really sweet nice person:) . I’m so satisfied with neptune in west Covina. The staff the service ❤❤❤ Thank you aging for ur help n kindness

Unfortunately the past year has been the most difficult year of my life, I lost my husband to cancer last July 2016 and my father this May 2017.  Having to go through this and at the same time maintain a normal happy live for my 14 year old would have not been possible if it wasn’t for Ana Hernandez at Neptune Society!  She was comforting, understanding, professional but most of all she did not rush me through the process.  She was patient and lent an ear when I just needed to tell someone about my pain and my experiences with my loved ones who had just passed.  I am still in disbelief of how the life of my daughter and I have changed but having gone through it I can highly recommend Neptune Society for anyone who needs cremation services.  Their prices are incredibly reasonable but most of all their ability to respond to any questions I had and to simply be present and not make me feel like I was just another person coming through their doors is what has meant the world to me.
I will definitely use them again when that times comes!

Carolyn is absolutely amazing. I lost my grandmother, dad, and aunt all within three months.And she helped me with all three.Not sure if I could’ve did it without her.She is kind, patient and attentive to all of your needs.

Carolyn made this transition so easy for my family and she was just a breath of fresh air after having to deal with all of the other things you must deal with.   She was always smiling and that helped to ease some tension from me.   Tyler was great also, when I walked in today he knew who I was and that was also a very comforting feeling.

Thank you Carolyn and Tyler for making me feel at ease when things are not easy at all.

The person that helped us was so very understanding and patient with us. My mother in-law died and we had to make a quick decision. My husband’s cousins were very impatient and unkind. The associate at Neptune, Carolyn ** was understanding about our needs. She made a sad time easier to manage.

This was our family’s 2nd experience with Neptune Society and while it’s very difficult time, they make it as smooth and professional as possible. Very kind, caring and understanding… No question was a stupid question. Charles went above and beyond and was extremely patient with us. Such a wonderful man… Super warm and professional. Highly recommend the Santa Barbara branch.

My mother and sister were very impressed with the dignity and respect that Neptune Society showed my family. Neptune draped my father in the American flag and they were also very solemn and compassionate, which my mom and sister appreciated very much. It was very easy for them to decide what they wanted to do and just get it done. My mother is also on Neptune’s international plan. So, there’s a card that’s been sent to us and we can just call the number on it and everything would be taken care of. The biggest thing for my mom and then for me and my sister now, knowing that my mother is also on their plan, is everything is done. We don’t have to act in this whirlwind of chaos.

Everyone was very respectful, thoughtful, and understanding. I could not be happier with the way you have upheld my father’s last wishes with sincerity and dignity.

The initial presentation was clear, succinct and done beautifully by Matti **. It was important to us to enroll in the program and Neptune Society made it a simple procedure at a reasonable cost. Thank you.

I want to tell the world about my experience of signing up with Neptune. It was fast and easy to sign the papers. I was explained every thing about the procedure and the price and I really liked the idea. So I say thank you Neptune for the opportunity and I will recommend you to others.

I wanted to say thank you, and pass on what my mother said about the staff as I unfortunately wasn’t there. She said that they cleaned and dressed my dad, draped him in an American flag, as he was a proud veteran, when they took him out of the house She said they were so kind and so helpful. They took care of everything. Comforting to me that she was not alone and didn’t have to do anything but make a phone call while grieving for her husband. Thank you.

My father had made prearrangements with The Neptune Society. He recently passed away in March. Even though I live 1600 miles away, the staff here handled all the arrangements with precision and dignity. They were always available to speak with me if I had any questions or concerns. When I arrived to collect the remains, I received the same excellent service. They truly care about you and your loved one.

My father had a prearranged plan with The Neptune Society and when he recently passed, they took care of everything from start to finish. I spoke with a representative just prior to his passing and was informed of what needed to be done to prepare. The counselor that worked with me was professional, courteous and dignified at all times. I was treated with respect and all my questions and concerns were addressed with care and compassion. When I arrived to collect the remains, I continued to be treated with the same excellent customer service as I was when speaking with them on the phone. It was a pleasure doing business with the staff at this office. Thank you!

I have to say that Nicholas and Daisy were exceptional in handling our situation, and in handling me in particular. I was upset and not in the best frame of mind, as I’m sure many others also find themselves in after losing a loved one. To make a long story short, both Nicholas and Daisy were absolutely wonderful in taking care of me and helping me through this difficult process. I had requested to witness the whole cremation, and they were both exceptional in helping me through this very difficult, emotional time. Nicholas came down and met me there in person, and both were very caring, warm, and sensitive, just the right personalities to be in their respective positions, I can’t say enough about how wonderful they were to me. I should add that I work as a chaplain for a hospice, so I know something firsthand about being there for people who are hurting . . . but I’m always on the helping side of things. Speaking now as the one who was helped, I can’t express enough how fantastic both Nicholas and Daisy were to me and my family. They were just wonderful.

Arranger, John Tays, was extremely helpful and sensitive at a time we were going through a lot of emotional pain. Thank you, John, for your compassion.

I recently suffered a loss and I have to say the staff at the West Covina office did such an amazing job at making things really easy for me to arrange. Picking up my loved one made it that much easier when they received me with open arms. Thank you West Covina keep up the hard work and thank you for what you do.

Personally, I had a great experience with Neptune Society!

My wife and I decided to use Neptune Society for our funeral plans, and then my wife got very ill quickly. I tried to speed up a meeting with my rep (unfortunately the new years weekend) but got return calls never the less.

They gave me the 800# for the customer service to call, and everything worked like clockwork for me. When my wife passed, I called the number and everything else just happened as it should. The ambulance came and got her, and took her to the funeral home for cremation.

The rest of the paperwork went extremely smoothly, and got to order more certified death certificates as well.

We chose not to do the private boat, but did go to Ports O Call Waterfront Dining and got to see her boat go out and come back.

I highly recommend their services.

Charles went out of the way to make the process easier. He hand delivered documents and the ashes. I have used the Neptune Society before with good results and I highly recommend them.

I understand how emotional, frustrated, impatient, and sometimes even unreasonable people are when a loved one dies. After dealing with doctors, nurses, insurance companies, hospitals, and family members and friends – however well intentioned – it is often when death occurs that the pressure really sets in. I have personally dealt with Neptune Society and got to know several of the employees. It is sad to see the many negative reviews because my experience with this company has always left me feeling that they do truly care and try their best to work with the County and medical offices, both of which can cause delays beyond the control of a mortuary. I’m glad I took the advice of people I know to trust Neptune Society and didn’t just read reviews on an anonymous restaurant review site from people I have never met.

I have used the services of the Neptune Society twice at two different periods in the last few years and have had no difficulties at all. I was under no pressure to upgrade to services (urns) I didn’t want and things were taken care of as stated. I was under no time pressure if that was a concern for others.

Losing my partner of 23 years was very difficult, especially in a world where there is so much hate. We were afraid to be waving a rainbow flag for that reason so we never married, to my great sorrow. It’s been hard to express my loss while trying to be vague, but a wonderfully sweet & understanding woman named Carolyn Simpson was so nice and never once made me feel like my partner & I’s love was lesser than for any reason. They are very helpful and there are so many lovely options. At first I was looking through the expected Grecian urns, etc and then saw a lovely stained glass lamp, so much like Tiffany lamps she had that she thought so pretty, and I could just feel her standing there pointing at my screen going “”That one!”” They worked out a package for me that let me have the lamp, a small keepsake urn, a basic box for the bulk with a pretty brass plate engraved with a fave song lyric and a nice clipart of a piano with music wafting over it, and finally the small silver heart with a pinch of my true love inside that says “”Always in my heart”” that will be around my neck ’til they carry me out feet first. Thank you, Carolyn! You helped make things just a bit less difficult.

My father passed away a few weeks ago, and I wanted to take the time to write about my experience with Neptune Society, especially in light of some of the negative reviews I have seen on Yelp.
My parents had paid for the company’s services close to twenty years ago, and I was a bit concerned if there would be any issues. I knew that even the smallest problem could prove horrendous at the time of my father’s death, so when the doctor’s told us that the end was approaching after an illness & decline over many years, we called Neptune Society to find out ahead of time about the process. They informed us that the account was paid in full and in good standing. In fact, if my mother wished, she could have hospice care team from the hospital make the phone call at the time, which they in fact did, saving her the trouble.
The two gentlemen who came to collect the body were professional, respectful, and made the experience as palatable as something like this can be. They sat with my mother for about 30 minutes, gently asking her for the necessary information, then set about their work. Everything went as smooth as possible.
A few days later, I spoke with Trevor B. at Neptune Society who explained the remaining steps, including the purpose of the death certificates. He patiently walked through each possible situation which would require a death certificate, and helped me to arrive at a reasonable number to order. He also emailed documents to have signed and return, and also sent them by post just to be safe.
My father was cremated, and we opted to pick up his remains from the Sherman Oaks office. I arranged a time of day with Trevor, and he was promptly waiting with the death certificates.
I am greatly reassured given the professionalism and helpful manner exhibited by Trevor and Neptune Society, especially since I will at some point have to go through this process again for my mother. At times of loss, the emotional toll is so great that any difficulty can appear compounded by grief. I am so relieved that nothing in our dealing with this company and their employees added to what was already a very sad & difficult time for our family.

I lost my Father recently and was devastated. Jennifer was so kind and understanding, as well as, the staff. Jennifer smoothed out the bumps along the way and I received the VIP treatment from her. I’m in a stressful situation, with a sibling that can’t conduct herself in a reasonable manner and Jennifer has endured above and beyond with a great attitude. Thank you.

Sorry to say but we are a “return customer” after our first family death eight weeks ago. Must say that Carolyn was a pleasure and a blessing to work with. Very attentive and helped guide us through the paperwork and whole process. Thank you for the care, support and taking such good care of our beloved grandmother’s wishes and remains.

We had a pleasant experience with Jennifer and I found her to be very kind and sympathetic. We called them, the came and picked up my father in a timely fashion and took care of everything. They were responsive and professional. It did take about a week or so to get the death certificate but we weren’t in a rush. Everything went as it should in a difficult and trying time.

After reading the reviews for the Neptune Society, I felt compelled to write mine. My loved one passed on August 30. I called in the early morning hours and Kathy was my contact. She could not have been more compassionate, sensitive and professional to me in a very emotional and stressful time. She was always available to answer my concerns and eager to help. Thank you.

Our family has worked with Neptune Society for 3 family deaths over the past 25 years.
Most recently in May for the death of our mother, at Neptune Society, Sherman Oaks, California. All the actual cremation services I believe went as prescribed. There was a glitch in communication in dealing with when death certificates were available for pick up.
What I am impressed with is how the miscue by Neptune was handled. Fairly, quickly, and respectfully.
How a company handles errors and dissatisfied clients is more important than when things go 100% as planned.
All organizations have missteps, and how they are handled is more telling than when things go smoothly.
I have the highest respect in manager Chris A. at Sherman Oaks, CA and how she listened thoroughly to my frustration and then calmly and adroitly addressed the situation.

Sometimes people are brought together for a certain reason. Without going into too much detail, as we were making arrangements with Carolyn and answering questions, it became clear that Carolyn had a lot of empathy for our situation. She gave us tips and advice and really understood our situation.
Seeing as this was my first time dealing with cremation and services for a loved one, I would suggest being as involved as possible and as thorough as possible. If you have a question, do not be afraid to speak up and ask! Read everything you are signing. If something seems fishy, don’t sign it. Ask why or change it. I told Carolyn I am always available via telephone and email and boy, she was on it. We talked on the phone everyday. But that gave me peace of mind I needed.

The gang at the Neptune Society in Santa Barbara helped my family tremendously through our tough time. Even with our million phone calls and emails weeks after they were still answering and taking the time to make sure we understood.

They were wonderful when I lost my mother. One phone call was all I did and they took care of everything. My mother pre arranged so they had all of her wishes and it was all paid for. That’s why I went to work for them a few years ago. You can’t choose how you get here… but you can choose how you leave! Choose Neptune and you won’t be sorry.

We used the San Pedro branch of the Neptune Society for my father in August 2013. We did not have a pre-paid plan and everything went smoothly. One phone call, and a few emails and all was done. Edwin Garcia was professional and understanding. The service itself was simple, by our own choosing, but there different options, depending on your needs. I can recommend them, especially Edwin, with no reservations. We had a very good experience during a difficult time.

When a loved one passes it is difficult to deal with all the logistics and regulations you face from the arrangements to the finality of the whole process.
I run a business and I want to send this note on how professional and responsive Neptune has been during this process.
Whenever there was a question or concern a call to our contact was made and if he was busy within a short time he returned the call and answered our concerns or questions.
At one point I was made uneasy when I looked on YELP for your phone number and I started reading the reviews.
I told our contact this had me really upset and concerned. He told me that things had changed and he assured me he would see that we had no difficulties.
Well he was right and responded in any situation with compassion and heartfelt warmth at our time of grieving.

But For me, I found the Society people to be very professional and Nydia was exceptionally helpful. I was also somewhat surprised to find out how they work with several cemeteries and that burial at sea is not the only option.

It’s not easy to make arrangements for a loved one but I’m so thankful for Nydia and Debbie’s personal attention we received. Nydia and Debbie took care of us from beginning to end and guided us through all the decisions we needed to make. They didn’t forget any of the small details that needed to be taken care of and when we asked for their advice they gave the best recommendations.

Really helped with my grandfather’s funeral service. Even let us in to pick up the ashes after hours. Now that’s service!